Comments on: CS3 trials are out, but….. http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/ Rants and Commentary about Flash/WebDesign/Motion Graphics by Crucial Limit Sat, 31 Jul 2010 00:07:16 -0700 hourly 1 http://wordpress.org/?v=abc By: Jules Luke http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/comment-page-1/#comment-68327 Jules Luke Sun, 27 Jul 2008 11:04:15 +0000 http://www.cruciallimit.com/blog/?p=73#comment-68327 I have had mega problems like everyne else. Started with trying to install Dreamweaver cs3. Would not work at all so I un-installed it and accidently uninstalled Flash Player. It's taken me the best part of four evenings to get Flash Player back - got there. Now I have re-installed Dreamweaver cs3 from cd (did not ask for a seriel number???). then tried running it and got the following message "You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting you IT administrator or Adobe customer support for help" Tried their customer support and not able to send anything throuhg - great help that was Tried Uninstalling and reinstalling - no good If anyone has any ideas I would appreciate it - HELP ME I am running Widnow Vista Home Premium thanks Jules Many Thanks Jules I have had mega problems like everyne else.
Started with trying to install Dreamweaver cs3. Would not work at all so I un-installed it and accidently uninstalled Flash Player. It’s taken me the best part of four evenings to get Flash Player back – got there.

Now I have re-installed Dreamweaver cs3 from cd (did not ask for a seriel number???). then tried running it and got the following message

“You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting you IT administrator or Adobe customer support for help”

Tried their customer support and not able to send anything throuhg – great help that was
Tried Uninstalling and reinstalling – no good

If anyone has any ideas I would appreciate it – HELP ME

I am running Widnow Vista Home Premium

thanks
Jules

Many Thanks
Jules

]]> By: evildave http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/comment-page-1/#comment-39196 evildave Thu, 12 Jul 2007 18:53:38 +0000 http://www.cruciallimit.com/blog/?p=73#comment-39196 My experience with their ficklke installer was horrible. I had to use drive imaging software to revert my notebook to its 'new' state and retried many times on my PC to get Illustrator up. As it turns out, it didn't like the fact that some other software had the '.SVG' file association, and if Illustrator couldn't have it, then... I couldn't be allowed to have Illustrator. So it deleted its self and undid over an hour's worth of installation (especially the repetitive 'updating components' steps). A dozen times. BTW, the error information appears in the 'Administrative Tools/Event Viewer' doohicky. It would've been nice to know that up-front, instead of after three days of trying (Adobe Support apparently doesn't answer on the weekends). FYI: Here are the ass-hats Adobe contracted out to and claim to be responsible for it. They're naturally proud and talk as if it's the best thing ever. http://www.blueflavor.com/pages/clients/case_studies/web_design_development/adobe_cs3_installer.php All because some moron at Adobe got the idea in their head that the installer experience should behave exactly the same on the Mac and the PC, regardless of the fact that there are big differences in what it needs to do, and in the ways users EXPECT to be notified of problems. Well, mission accomplished: IT SUCKS FOR EVERYONE! Unconscionably slow, repeats extremely time-consuming steps unnecessarily when problems occur, doesn't provide ANY built-in or automated diagnostic help facility, REQUIRING contact with technical support. Would it have been so much trouble to tell ME on-screen when there was a problem and give a link to possible solutions? No wonder this software costs five times as much as it should, they have to maintain all of that support staff to interactively 'fix' these fatal non-issues that make the installer crap its self. My experience with their ficklke installer was horrible. I had to use drive imaging software to revert my notebook to its ‘new’ state and retried many times on my PC to get Illustrator up. As it turns out, it didn’t like the fact that some other software had the ‘.SVG’ file association, and if Illustrator couldn’t have it, then… I couldn’t be allowed to have Illustrator. So it deleted its self and undid over an hour’s worth of installation (especially the repetitive ‘updating components’ steps). A dozen times.

BTW, the error information appears in the ‘Administrative Tools/Event Viewer’ doohicky. It would’ve been nice to know that up-front, instead of after three days of trying (Adobe Support apparently doesn’t answer on the weekends).

FYI: Here are the ass-hats Adobe contracted out to and claim to be responsible for it. They’re naturally proud and talk as if it’s the best thing ever.
http://www.blueflavor.com/pages/clients/case_studies/web_design_development/adobe_cs3_installer.php

All because some moron at Adobe got the idea in their head that the installer experience should behave exactly the same on the Mac and the PC, regardless of the fact that there are big differences in what it needs to do, and in the ways users EXPECT to be notified of problems.

Well, mission accomplished: IT SUCKS FOR EVERYONE!

Unconscionably slow, repeats extremely time-consuming steps unnecessarily when problems occur, doesn’t provide ANY built-in or automated diagnostic help facility, REQUIRING contact with technical support. Would it have been so much trouble to tell ME on-screen when there was a problem and give a link to possible solutions? No wonder this software costs five times as much as it should, they have to maintain all of that support staff to interactively ‘fix’ these fatal non-issues that make the installer crap its self.

]]> By: Jose Luis http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/comment-page-1/#comment-32436 Jose Luis Thu, 24 May 2007 03:19:40 +0000 http://www.cruciallimit.com/blog/?p=73#comment-32436 This is effed up, i mean c'mon Adobe, ur installation process is the owrst ive experienced in my life. Its insanely slow and full of errors. Shame on you Adobe. Hope theres an official release of a solution to the problem ASAP! This is effed up, i mean c’mon Adobe, ur installation process is the owrst ive experienced in my life. Its insanely slow and full of errors. Shame on you Adobe. Hope theres an official release of a solution to the problem ASAP!

]]> By: Just Another Rant » Blog Archive » Adobe CS3 install horror… round 2 http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/comment-page-1/#comment-31700 Just Another Rant » Blog Archive » Adobe CS3 install horror… round 2 Thu, 17 May 2007 17:33:38 +0000 http://www.cruciallimit.com/blog/?p=73#comment-31700 [...] I mentioned in my previous post that I was having installation issues with the trial downloads of Adobe's CS3 products (namely Flash and Photoshop). I assumed that I could install the trials and when my serial number arrived I'd be able to enter it (as I have in the past) before the trial expired and everything would be great. Boy was I wrong. I tried to input the serial number but its a no go. So I say "screw it, I'll go ahead and install the whole CS3 Web Premium Suite". I get our software guy to login to the Adobe download center and begin the 1.6 GB download for the whole suite. I burn the software to a DVD and try to install, it unpacks the software to my desktop and I begin the setup process. I select the products to install (basically everything accept Version Cue) and I get presented with an error asking me to "Please insert Adobe CS3 Web Premium to continue installation". What? The disk is in the drive, the files are on the desktop... what more is there? So again I head to Google, run a search based on the error and find a few things to try from one of the Adobe technotes regarding the CS3 installation problems. I have to admit to being a bit caught off guard by some of the suggestions (albeit in the "advanced troubleshooting" area) that suggested that I actually "Reinstall the operating system, or run a system restore" to get Photoshop to work. Are you f@$king serious? [...] [...] I mentioned in my previous post that I was having installation issues with the trial downloads of Adobe’s CS3 products (namely Flash and Photoshop). I assumed that I could install the trials and when my serial number arrived I’d be able to enter it (as I have in the past) before the trial expired and everything would be great. Boy was I wrong. I tried to input the serial number but its a no go. So I say “screw it, I’ll go ahead and install the whole CS3 Web Premium Suite”. I get our software guy to login to the Adobe download center and begin the 1.6 GB download for the whole suite. I burn the software to a DVD and try to install, it unpacks the software to my desktop and I begin the setup process. I select the products to install (basically everything accept Version Cue) and I get presented with an error asking me to “Please insert Adobe CS3 Web Premium to continue installation”. What? The disk is in the drive, the files are on the desktop… what more is there? So again I head to Google, run a search based on the error and find a few things to try from one of the Adobe technotes regarding the CS3 installation problems. I have to admit to being a bit caught off guard by some of the suggestions (albeit in the “advanced troubleshooting” area) that suggested that I actually “Reinstall the operating system, or run a system restore” to get Photoshop to work. Are you f@$king serious? [...]

]]> By: Crucial http://www.cruciallimit.com/blog/73/cs3-trials-are-out-but/comment-page-1/#comment-31534 Crucial Tue, 15 May 2007 23:51:46 +0000 http://www.cruciallimit.com/blog/?p=73#comment-31534 Thanks for the reply Keith, from the sounds of it, it appears <strike>most of the issues are surrounding the beta installs conflicting with the cs3 installs.</strike> Scratch that, its more than just the betas...its much worse. I wont be installing any more Adobe betas going forward, I can tell you that much. Thanks for the reply Keith, from the sounds of it, it appears most of the issues are surrounding the beta installs conflicting with the cs3 installs. Scratch that, its more than just the betas…its much worse. I wont be installing any more Adobe betas going forward, I can tell you that much.

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